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If the device boots, check the operating system version to confirm the update was successful; if not, retry the update.
If the Black Berry Curve still won't boot up, the only option remaining is to reload the operating system.
Select "View Other Versions" and then choose the latest software version from the list displayed.
Click "Install Update." Your Black Berry Curve may take up to an hour to reboot after this update.
Unlike a normal reset procedure, which can take several minutes, this reset cycle can take quite a bit longer before the device is ready to use.
Black Berry devices require several minutes to perform a simple reset.
If your Curve is still on the white screen displaying an hourglass after two hours, it's likely that something went wrong and the device isn't able to reboot.
Black Berry Desktop Software has been given an updated interface and user-friendly menu, which allows you to connect, synchronise, manage and update your Black Berry smartphone or tablet.
Please note that until the update is complete, you will not be able to use your Black Berry smartphone.
Should you unplug or cancel the update process before completion, your smartphone may be unusable and you may need to restart the update process to regain use of your device.
Unlike other devices, the Black Berry Curve's Java-based operating system loads all of its applications into memory instead of accessing them on storage media as needed, and the process of loading these apps into memory takes some time.
Additionally, for the initial reset after a software update, the operating system needs to rebuild its file system and database structure from scratch, which can take a considerable amount of time.